WebSystem Usability Score. Usability is a major part of CX, and the System Usability Score has long been the recognized champion of measuring usability. It was designed to measure … Weband offers a scale of 1-7 (with 1 being extremely easy, and 7 being extremely difficult). The NetEasy Score is calculated in a similar fashion to the NetPromoter Score; the percentage of difficult scores (taken from scores 5-7) is subtracted from the percentage of easy …
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